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Frequently Asked Questions

Below you will find frequently asked questions about Glideaway and our products. If you have an additional question please let us know by contacting us. 

Why do I have a backache on my new mattress?

The wearing out process of your old mattress was very gradual. Over time, the springs lost their ability to support your body. Many people complain of rolling toward their partner or excessive tossing and turning on their old mattress. When you go to a new support system, the new memory foam support will push your back into a straight-line sleeping posture. It can stretch muscles and ligaments in the process. Don't let this alarm you…it may take up to 7-10 days for your body to re-adjust to being properly supported.

How can I tell if I need a new bed frame?

All king and queen sets made today require a center support for warranty compliance, twin and full mattress sets do not. Broken wheels or glides can be replaced. If your current frame is bent it is time to replace your frame.

What should I look for when buying a new mattress?

Sleep experts recommend a firm support system with no sag or hammock. The special support of our memory foam mattresses provides the deep down support for your back. On average people toss and turn 50 times a night. Your body sends an impulse to your brain signaling that circulation is being cut off. Your brain then pulls you out of the deep rejuvenating stages of sleep to turn over in hopes to restore proper circulation. The layers of memory foam in our mattresses provide the necessary pressure relief for minimal tossing and turning. Push down on the mattress firmly with both hands. The unique, memory foam support will let the heaviest parts of your body (your shoulders and hips) sink into the mattress without experiencing circulation cutoff.

Can a Deluxe or Essential Plus Comfort Base go on a platform bed with storage drawers underneath?

Yes, a Deluxe (average weight of 234 lbs. for a queen size) and Essential Plus can go on a platform bed with storage drawers.
1. It’s recommended that 3/4” plywood be used for extra support.
2. There’s enough clearance for the motors on the base to operate properly and not hinder the storage drawers.

Can existing furniture and linens be used with the adjustable base?

Yes, existing headboard, footboard and bed linens may be used with the Comfort Base.

Is a Foundation or Bed Frame needed?

No, there is no need for a metal bed frame or a foundation. The Comfort Base replaces both these items. The mattress will be directly on top of the base which offers the same support as a foundation. It also has its own legs which support the adjustable base off the floor.

Will it work with any mattress?

Many of the mattresses that Glideaway sell can work with the Comfort Base, but we can not speak for other manufacturers. Be sure to get that information when placing any mattress on the sales floor or for your home.

Aren’t these for older people or hospitals?

The technology originated from adjustable beds in the hospitality field. But the features and benefits far exceed those original beds and the benefits can be enjoyed by all ages. What prevents YOU from getting a good night’s sleep? No matter your age a Comfort Base can help you improve your sleep and health.

Mattress Questions

Will my Comfort Base work with an innerspring mattress, hybrid mattress, air mattress or foam mattress?

Yes. Glideaway Comfort Bases are compatible with most innerspring, hybrid, foam, and air mattresses of any brand.

If you prefer an innerspring mattress, it is important to note that mattresses with a border wire are not compatible with Comfort Bases. If possible, we suggest purchasing your mattress and the Comfort Base at the same time to create a personalized sleep system that works well together.

Purchase Questions

How much does a Comfort base cost and where can I find one?

We do not sell directly to the public, only to retailers. The individual retailers determine the price of the Comfort Bases. To get an idea of pricing, you can visit a store or check retailer's websites. Click here to find a store.

Do I need to purchase special sheets to go on my mattress with the Comfort Base?

No, Comfort Bases do not conflict with standard size bed sheets.

Can I still use my headboard, foot board and side rails with the Comfort Base?

In many cases, yes you can. The bases are made to fit within industry-standard size beds, similar to a standard box spring/foundation and steel bed frame. The base easily attaches to most standard-size headboards and a headboard bracket kit is available for all models of Comfort Bases. Different leg heights are available as well so you can adjust the height of your base.

Will I still need a bed frame?

No. A Comfort Base takes the place of your steel bed frame.

Will I still need a box spring or foundation?

No. A Comfort Base takes the place of your box spring or foundaton. You place your mattress directly on top of the base.

Do Comfort Bases come with a mattress?

No. The base is an independent part of the bed that replaces the box spring. The adjustable-friendly mattress of your choice rests on top of the base.

Feature Questions

What is does the feature “Wall Hugging” mean?

If a Comfort Base has the Wall Hugging feature it does not move away from the wall or nightstand as the head inclines. Instead, it moves up along the wall, keeping the nightstand within reach.

What is the Sleep Enhancement feature?

Sleep Enhancement utilizes Total Body Vibration created by a single vibe motor placed on the underside of the base, in the mid-back area. The vibrations ease you to sleep and provide you with health benefits like increasing circulation, alleviate muscle fatigue, and reducing stress hormones. It also created a white noise effect, blocking out noises that may interrupt your sleep.

What is the Zero-Gravity position?

The zero-gravity position duplicates the position astronauts take during liftoff. The position is meant to ease the stress on their bodies as they escape Earth’s gravity. The position raises the feet to the same level as the heart. People who have back pain or who would like to increase their circulation often find this position extremely relaxing. It creates a sensation of weightlessness.

What are the benefits of raising the foot of the base?

By elevating your foot you can reduce stress on your heart, increase circulation, and ease back pain.

What are the benefits of elevating the head of the base?

By elevating your head you can reduce stress on your heart, snoring, sleep apnea, heartburn, acid reflux; alleviate a toothache, neck and shoulder tension, headaches, and congestion; improve digestion and breathing, delivering more oxygen to your blood.

Service Questions

How do I Sync two Comfort Bases together to form one Comfort Base?

These instructions are for Comfort Bases with wireless remotes.

  1. Starting from underneath the Base, locate the Control Box and plug in one side of the Sync Cord
  2. Next, locate the Control Box on the Second Base and plug in the other side of the Sync Cord.
  3. Test your Comfort Bases to ensure their movement is synced with each other.

How do I program the Memory Buttons on my Grand Comfort Base?

Memory A and Memory B can be programmed to a custom position.

Step 1: Click the “Flat” button to flatten the bed;

Step 2: Adjust the Head and Foot to desired position.

Step 3: Press and hold Timer/All Off button for 3sec, until backlight LED starts flashing;

Step 4: Release “Timer/All Off” button, then click “Memory A” or “Memory B” button before LED stops flashing. The flashing will then stop immediately to indicate that the custom position has been correctly saved.

To return the Memory buttons to factory settings or reset, hold the “Timer/All Off” button for 6 seconds.

How do I re-set the Zero-Gravity button back to original factory settings on my Navigate and Grand Comfort Base?

The Zero-Gravity button is a pre-set position button on your remote. This button has the ability to be re-programmed to a different position. To change the setting follow the above instructions on programming the memory buttons. If you would like to re-set the button back to the original factory settings follow the below instructions. 

Zero Gravity Re-Programming for the Navigate Comfort Base:

  1. Raise Head to 17 degrees
  2. Raise Foot to 25 degrees
  3. At the same time, press and hold both DOWN buttons for head and foot until the remote starts to flash.
  4. Release these buttons.
  5. Press Zero Gravity button once
  6. Done

Zero Gravity Re-Programming for the Grand Comfort Base:

  1. Raise Head to 17 degrees
  2. Raise Foot to 25 degrees
  3. Press and hold the program button labeled “TIMER/ALL OFF button” until the remote starts to flash.
  4. Release program button.
  5. Press Zero Gravity button once
  6. Done

How do I re-link my control to the Comfort Base?

 

  • Press and hold the Link button (the black round button on the control box located on the bottom of the base) until the LED light on the control box next to the Link button turns on and then off. Release the button and the LED light will blink.
  • Simultaneously press and hold the Head Up and Foot Up button (the left button and middle button located on the top row of the remote) until the remote’s backlight starts blinking.
  • Release the two buttons and the backlight and the LED light on the control box will blink until linked, then they will turn off.
  • Test the bed to make sure it is working, and repeat steps if it is not.
  • If you have repeated these steps a couple of times and you find you still cannot sync the remote to the base, please call 855-581-3095 for further assistance.

Download (PDF, 373KB)

What do I do if I lose the remote control?

You can purchase a replacement remote control directly from us. Be sure to have your Comfort Base’s serial number available so we can help you find the correct remote control for your model. Then call Glideaway Comfort Base Customer Support at 1-855-581-3095 or email them.

What do I do if my adjustable bed base or remote control isn’t working properly?

Please see our troubleshooting questions on this page. If that doesn’t solve your concern, call Glideaway Comfort Base Support at 1-855-581-3095 or email them.

Where can I find the serial number for my adjustable bed base?

The serial number can be found on the underside of the base. Raise the head up of the base to see it.  Split king bases will have two serial numbers.

What are the warranty’s for the Comfort Bases?

Our warranty information is listed within the Owner’s Manuals here. You can register your base here. For specific questions about the warranty or to find out if your base is still under warranty, please call Glideaway at 1-855-581-3095 or email.

Do I have to set up or assemble my adjustable bed base?

In many cases, the people who deliver your adjustable bed base will put it together and set it up for you. Be sure to ask your salesperson about the store’s policies.

What happens if I get my adjustable bed base home and I’m not satisfied with it?

Return policies are set by the individual retailers. Be sure to ask your salesperson about the store’s policies.

Troubleshooting

What should I do if this doesn’t work or I have a problem that isn’t listed here?

Call Glideaway Comfort Base Customer Support at 1-855-581-3095 or email them.

Bed is not level.

Verify all legs on same surface.

Excessive Motor Noise

  • Verify that base is not positioned against a wall, nightstand, or other object that may cause vibration or noise.
  • Verify headboard brackets were removed during installation. Remove headboard brackets if still attached to the underside of base.
  • If base is located on hard surface flooring, place carpet pieces under each leg or caster of the base.
  • If adjustable base is installed over a bed frame, verify vibe motor is not causing bed frame (or bed frame components) to vibrate.
  • Verify that headboard attachment hardware is tightened firmly (if used).
  • Verify there is nothing under the base that could cause noise during adjustable base operation.
  • If air mattress is being used, check to see if the pump is the source of the noise.

Head or foot section will elevate, but will not return to horizontal (flat) position.

  • Base mechanism may be obstructed. Elevate base and check for obstruction. Remove obstruction.
  • Head section may be too close to the wall.
  • Headboard may be too close to the edge of the mattress. Verify a 1.5” (38.1mm) to 2” (50.8mm) distance between headboard brackets and mattress. Adjust if required.
  • Elevate the head or foot section a short distance (with the remote control) to realign the lift/lower mechanisms with the base support platform.

Remote control will not illuminate.

Replace batteries in the remote control.

Adjustable bed base will not function after power outage.

Unplug power cord, wait 30 seconds, and plug back in.

No features of the adjustable base will activate.

  • Try the following troubleshooting steps or contact Glideaway at 1-855-581-3095 or email them.
  • Unplug power cord, wait 30 seconds, and plug in to reset electronic components.
  • Electrical circuit breaker may be tripped. Check electrical service breaker box to verify.
  • Defective surge protection device or electrical outlet. Test outlet by plugging in another working appliance.

The remote control illuminates and appears to be operable but will not activate the adjustable bed base.

Verify power cord is plugged into a working, grounded electrical outlet. A grounded, electrical surge protection device is recommended. Test outlet by plugging in another working appliance.

What if I have allergies towards latex?

Latex allergies are thought to be caused by proteins, natural substances, found in latex. Our latex products go through a multiple stage washing process that helps wash away the proteins. A person's skin does not come into contact with our products because of the covers. Although it is believed that there is no concern against using household items containing latex, if a person has a known allergy they should make the decision on whether to use it based on their own experience and guidelines that a physician gave them.

What if my new pillow has a latex scent?

Here are a few tips on how to dissipate the latex smell:

• Take your pillow outside

• baking soda

• vinegar

What is Latex?

Latex foam is a type of foam designed to outlast traditional spring mattresses. It can be made using natural or synthetic (manmade) ingredients. It is a breathable, resilient material that conforms to your unique body shape and weight. Latex gives you the feeling of sleeping “on” your mattress, not “in” it. This combination of contoured comfort and top layer support makes latex a popular choice. Latex also features an open cell structure, allowing more room temperature air to flow through it, removing the heat away from your body. Latex can be natural, synthetic, or a blend of both. All of them are durable, allergen resistant, antimicrobial, and dust mite resistant.

What is Memory Foam?

Memory foam was originally developed in 1966 under contract for NASA to provide relief for astronauts undergoing the extreme physical stress of “G-Forces.” The material that was invented, visco-elastic polyurethane foam – responds to your body’s heat and molds around you, relieving pressure points and improving circulation.

Over the years, memory foam has been improved to provide exceptional therapeutic cushioning and support, significantly reduces pressure points, improve circulation, and optimize sleep temperatures. This is why a memory foam mattress or pillow is superior to a traditional fiber pillow and inner-spring mattress. It is also allergen resistant, antimicrobial, and dust mite resistant.

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