Frequently Asked Questions

Glideaway

Can I purchase Glideaway products directly?

We sell our discontinued and overstock products at Glideaway Outlet

Where are Glideaway products manufactured?

Glideaway has a diversified supply chain. Our products are sourced and manufactured in Vietnam, Thailand, China, and the USA with the utmost safety and sanitary precautions and measures in place.

The recycled rail steel for our steel bed frames are sourced in the USA and are produced, assembled, and packaged in Saint Louis, Missouri.

Where are Glideaway products shipped from?

Glideaway ships from one of our distribution centers within the United States.

What is Glideaway’s return policy?

Return policies are set by the individual retailers. Be sure to ask your salesperson about the store’s return or comfort exchange policies.

Warranty

What information do I need to file a warranty claim?

If you wish to file a Warranty Claim, fill out our form here. To complete the form, you will need the Law Tag information, proof of purchase, and serial number for adjustable bases.

Where can I find my product’s warranty?

Warranty information for your Glideaway products can be found here. For specific questions about your warranty or to find out if your product is still covered, call 1-855-581-3095 or email our warranty team at warranty@glideaway.com. If you wish to file a Warranty Claim, fill out our form here.

Adjustable Bases

Do Glideaway adjustable bases work with any mattress?

Yes. Our adjustable bases are compatible with most innerspring, hybrid, foam, and air mattresses of any brand. If you prefer an innerspring mattress, it is important to note that mattresses with a border wire are not compatible with Glideaway adjustable bases. If possible, we suggest purchasing your mattress and the adjustable base at the same time to create a personalized sleep system that works well together.

How do I set up my new adjustable base?

Glideaway adjustable bases come with a quick start guide in the box and can be assembled in about thirty minutes. If you want a more detailed guide, you can find the manual for your adjustable base here

We recommend setting up your adjustable base with at least two people to help with the heavy lifting. In many cases, the retailer your new adjustable base was purchased from will deliver, assemble, and set up your adjustable base for you. Be sure to ask your salesperson about the store’s policies.

Can I set up my adjustable base by myself?

We recommend setting up your adjustable base with at least two people to help with heavy lifting.

Do I need to use the retainer bar that was provided?

We recommend using the included retainer bar to keep your mattress securely in place. 

Mattresses

What should I look for when buying a new mattress?

Above all, sleep experts recommend a firm support system. Glideaway memory foam mattresses respond to the weight of the body, reducing pressure points and providing relief from aches and pains.

How much do Glideaway mattresses weigh?

Weight information for each mattress size is available on the individual model’s product information page.

What are the dimensions of Glideaway mattresses?

Boxed and unboxed dimensions for each mattress size are available on the individual model’s product information page.

If I don’t use a mattress protector, is my mattress warranty voided?

Your warranty will not be affected. We strongly recommend using a mattress protector, which extends the life of your mattress and makes cleaning your mattress easier.

Pillows

What should I look for when buying a new pillow?

No single pillow works for everyone. Glideaway offers a variety of pillows to meet the needs of every sleeper.

Do Glideaway pillows fit in standard pillow cases?

Yes, Glideaway pillows are sized to fit in most pillow cases. 

Will my Glideaway pillow smell or “Off-Gas” when opened?

Glideaway pillows made with premium memory foams. Off-gassing is limited or non-existent. Some customers notice a mild scent upon unboxing new memory foam products.

This scent is from new vacuum packed foams and not from chemicals. It should dissipate quickly in a well-ventilated room.

How do I clean my pillow and pillow cover?

For memory foam pillows, wash the outer cover in warm water with mild detergent on a gentle cycle and air dry. Do not dry clean, bleach, or use with any bleach by-products. Do not machine wash or machine dry the foam pillow. If the foam pillow becomes soiled, spot clean with a sponge and mild detergent, rinse with a clean sponge, gently squeeze the remaining water out, and air dry. Do not use excessive water to clean the foam.

For fiber pillows, machine wash on normal wash cycle. Tumble dry on low with other linens. Do not bleach or use with any bleach by-products, as it will void your warranty. Do not iron or dry clean.

Protectors

Will a mattress protector change the feel of my mattress?

Glideaway mattress protectors are specifically designed with waterproof and breathable materials that will not affect the feel of your mattress.

How do I clean my mattress protector?

To clean your mattress protector, remove the protector from your mattress and machine wash. Air dry or tumble dry with low heat. Do not bleach or use any bleach by-products. Wait until the cover is fully dried before zipping your cover back on.

Where can I find my mattress protector warranty?

Warranty information for your mattress protector can be found here. For specific questions about your warranty or to find out if your product is still covered, call 1-855-581-3095 or email our warranty team at warranty@glideaway.com. If you wish to file a Warranty Claim, fill out our form here.

If I don’t use a mattress protector, is my mattress warranty voided?

No, your warranty will not be affected. We strongly recommend using a mattress protector, which extends the life of your mattress and makes cleaning your mattress easier.

Steel Bed Frames

How do I set up my bed frame?

Glideaway frames come with instructions printed on the box and can be assembled in about fifteen minutes. You can find printable versions of the instructions here.

Can I put my mattress directly on the metal bed frame?

No. Our steel bed frames are designed to be used with a box spring or foundation.

Where can I find my steel bed frame warranty?

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Have Questions or Need to File A Claim?

For specific questions about your warranty or to find out if your product is still covered, call or email our warranty team.

To file a Warranty Claim, fill out our form here. You will need the Law Tag information and proof of purchase to complete the form.