Pillow FAQs

General Questions

What should I look for when buying a new pillow?

No single pillow works for everyone. Glideaway offers a variety of pillows to meet the needs of every sleeper.

Do Glideaway pillows fit in standard pillow cases?

Yes, Glideaway pillows are sized to fit in most pillow cases. 

What certifications do Glideaway pillows have?

All foams used in Glideaway products have been tested and certified for content, emissions, and durability by the CertiPUR-US® program, an organization that conducts rigorous safety inspections and analysis by independent, accredited testing laboratories, thus ensuring the safety of our product. CertiPUR-US® approved foams are free from ozone depleters, PBDE flame retardants, mercury, lead, heavy metals, formaldehyde, phthalates, and low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

You can learn more about the CertiPUR-US® here.

Where can I find my pillow warranty?

Warranty information for your pillow can be found here. For specific questions about your warranty or to find out if your product is still covered, call 1-855-581-3095 or email our warranty team at warranty@glideaway.com.

If you wish to file a Warranty Claim, fill out our form here.

Features and Benefits

Why is latex in some of your pillows?

Latex foam is a durable, allergen resistant, antimicrobial, and dust mite resistant. It features an open cell structure, allowing more room temperature air to flow through it and removing the heat away from your body. Latex foam also conforms to your unique body shape and weight. This combination of contoured comfort and support makes latex foam a popular choice.

Are mattresses and pillows that contain latex safe for allergy sufferers?

It depends. Buyers with a known allergy should make the decision based on their experience and physician guidelines. Today, latex mattresses and pillows are safe for use, even by allergy sufferers.

Latex allergies are only activated through skin contact, which will not occur with Glideaway products.

Care

Will my Glideaway pillow smell or “Off-Gas” when opened?

Glideaway pillows made with premium memory foams. Off-gassing is limited or non-existent. Some customers notice a mild scent upon unboxing new memory foam products.

This scent is from new vacuum packed foams and not from chemicals. It should dissipate quickly in a well-ventilated room. 

How do I clean my pillow and pillow cover?

For memory foam pillows, wash the outer cover in warm water with mild detergent on a gentle cycle and air dry. Do not dry clean, bleach, or use with any bleach by-products. Do not machine wash or machine dry the foam pillow. If the foam pillow becomes soiled, spot clean with a sponge and mild detergent, rinse with a clean sponge, gently squeeze the remaining water out, and air dry. Do not use excessive water to clean the foam.

For fiber pillows, machine wash on normal wash cycle. Tumble dry on low with other linens. Do not bleach or use with any bleach by-products, as it will void your warranty. Do not iron or dry clean.

Have Questions or Need to File A Claim?

For specific questions about your warranty or to find out if your product is still covered, call or email our warranty team.

To file a Warranty Claim, fill out our form here. You will need the Law Tag information and proof of purchase to complete the form.